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Online Store Returns & Credits

Drakes Online is a 100% online service, using the Drakes Supermarkets network of stores to obtain the best products for its customers. As such, orders may be prepared and despatched at various sites, even those picked up at a Click & Collect site. For these reasons, all questions, queries, and complaints must be directed to the Online Shopping Team via email to onlineshop@drakes.com.au Please note that for delivered items, the driver cannot inspect or replace any items delivered.

If you receive a Fresh Item that is not up to your standards we will issue you with a 100% credit. Email us at  onlineshop@drakes.com.au with a brief description of your concerns and include a photo if you are able. Please keep the goods until we confirm your refund as we may need to arrange for inspection.

Damaged or Missing Items - Please contact onlineshop@drakes.com.au with your order number, and if possible a photo of any damaged items so that we can assist you.

We guarantee a resolution of your concerns Monday - Friday 8am-5pm.

Drakes Online Golden Grove: made by Myfoodlink
Dear Customers
We have upgraded our payment processing provider. As part of this, you may need to re-enter your card information against your account.
Our new payment gateway uses the latest in "3D Secure v2" technology to help prevent fraudulent transactions. During checkout, you may be asked to enter a one-time passcode via SMS sent by your bank to approve the transaction. Your future transactions will also appear slightly differently on your bank statement.